Thursday, August 26, 2010

Agilera: Making E-Business Agile

Agilera's heritage of hosting enterprise solutions goes back to the late 1990's when Ciber Enterprise Outsourcing, a wholly owned Ciber subsidiary, began to manage customer operations, maintenance and support of their ERP systems. Agilera was formed in March 2000 through a joint venture with Ciber, Verio and Centennial Funds. Agilera offers a combination of IT expertise, infrastructure, strategic counsel and e-business fulfillment services to emerging and middle-market companies.

Agilera utilizes Verio's Internet infrastructure, including their data and network control centers and business processing centers, featuring technology from HP, IBM, Compaq, Dell, Cisco, 3Com and Citrix. CIBER offers the resources of 6,000 professionals with successful implementation and integration experience of more than 3,500 enterprise solution projects.

In this joint venture, Verio has invested $30 million and owns 39 percent of the company. Centennial Ventures, a venture capital firm, has invested $15 million and owns 19 percent. CIBER contributed its ASP subsidiary, CIBER Enterprise Outsourcing, representing a 42 percent interest. Agilera is headquartered in Englewood, Colo., which is also home to both CIBER and Verio's worldwide operations.

Agilera has hosting partnerships with vendors of ERP, CRM and e-commerce software, including PeopleSoft/Vantive, Lawson Software, J.D.Edwards, BroadVision, Rightworks, Symix, Frontstep, Commerce One and Ariba. Agilera's knowledge base allows them to provide service solutions and proactive IT counsel. They offer services, such as a "personalized enterprise view" that aggregates in-house and Agilera's hosted applications. Agilera's solutions are delivered via the Internet or virtual private network (VPN). Additional value added services include e-business fulfillment services ranging from distribution and print services, to human resources administration and payroll processing.

The Enterprise View

Agilera offers a browser-based solution that provides a view of each user's applications including enterprise software and legacy systems. The Enterprise View allows users to monitor information within their scope of responsibilities. This browser-based tool (portal) allows users to view personalized data relating to enterprise applications and/or legacy data without launching the actual applications. Should they need to act on the information, they can launch the related application directly from the Enterprise View.

Platform Services

Agilera offers two hosting and application platform services. They are the Extended Enterprise (XE) and Extended Platform (XP) services.

1. Agilera's Extended Enterprise™ (XE)

The Extended Enterprise product offers end-user organizations the ability to extend their current information technology (IT) systems via an ASP model. Customers have the option of sourcing Agilera's menu of enterprise applications along with their existing systems in an integrated interface known as the Enterprise View.

2. Agilera's Extended Platform™ (XP)

Agilera's Extended Platform (XP) offers Independent Software Vendors (ISV), value added resellers (VARS), Internet Service Providers (ISPs) and technology service providers the ability to utilize Agilera's facilities, expertise and network to deliver their applications. The XP product is offered in an OEM, co-branded, and Agilera-branded methods.

Agilera solutions are categorized into four major areas:

1. Global Infrastructure - the core technology components including physical facilities, servers, storage devices.

2. Network Operations - the communications facilities, protocols, processes, and architecture to network both internal and external operations into a seamless computing environment.

3. Application Services - Application solutions such as B2B e-commerce, ERP, CRM, messaging, and other productivity services.

4. The Integration Hub - the Integration Hub provides integration between applications.

Global Infrastructure and Network Operations:

As a joint-venture partner with Verio, Agilera leverages Verio's global network to deliver its enterprise solutions. Verio provides a high capacity national backbone, 24-hour Network Operations Center (NOC) and support services.


Verio offers a Tier One Backbone with over 200 Points of Presence:

The National Network links Agilera's local points of presence to each other and to the key national exchange points - MAE West, MAE East, NY NAP and the Digital Internet Exchange, located in Palo Alto, California. The network features OC12, OC3, and DS3 links, as well as Cisco 12000 series gigabit switch router technology, and Juniper Networks M40 Internet Backbone routers that connect the national exchange points and Agilera access points. Regional networks and carrier class POP facilities connect to one of the access points located in metropolitan areas throughout the United States. Network capacity has been increased to OC12 and OC3 capabilities and additional access points are being added.


Application Hosting Services:

Agilera provides the processing and communication infrastructure required to host applications. This includes data center operations, WAN communications control centers, network operating systems support, hardware and software maintenance (program temporary fixes, bug fixes, release upgrades), and related technical personnel.

On May 17, 2000 Agilera announced the opening of a new, Eastern Operations Center in Columbia, South Carolina. Agilera has plans to open two additional operations centers within the next twelve months. The newest center has direct connectivity to the Verio data centers, allowing Agilera to monitor the service delivery from the application infrastructure across the network into the data center.

Agilera's operations centers combine data center, co-location, network operations, BPO and customer care.


Application Hosting Categories:

* Business-to-Business e-Commerce(B2B)

* Business-to-Consumer e-Commerce (B2C)

* Enterprise Resource Planning (ERP)

* Supply Chain Management (SCM)

* Customer Relationship Management (CRM)

* Messaging / E-Mail

* Productivity

The Integration Hub:

Agilera has designed its Integration Hub to provide flexibility for client operations. The Hub allows the integration of legacy systems and applications from other vendors. Using the Hub, combined with client customized scripts, an Agilera solution is delivered as an interface on a client's desktop, showing critical views into systems operation. It provides clients with one "clickable" view of the business, based on an individual viewer's job responsibilities.

1 comment:

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